Structured intake
Turn every request into a clear record with category, impact, and criticality.
OPEN SUPPORT OPERATIONS
Support without
the black box.
A focused, self-hostable help desk for teams who want fast queues, clear ownership, honest metrics, and identity they control.
Better Auth + OIDC Go + PostgreSQL Self-host ready
INTERACTIVE CONCEPT · SAMPLE DATA
Open requests24sample
SLA health96%sample
First response8msample
LIVE QUEUE DEMO
Production login unavailable
CRITICALOPENInvoice export missing rows
HIGHIN PROGRESSAdd SAML group mapping
MEDIUMWAITING01 / CAPABILITIES
Everything the queue needs.
Nothing it doesn't.
Queues that make sense
Sort urgent work first, filter the noise, and keep ownership visible.
One conversation
Keep customer replies, internal notes, context, and history in one timeline.
Clear assignment
Let agents claim work while managers see load, risk, and accountability.
SLA awareness
Response targets and at-risk signals are built into the operational view.
Useful metrics
Track open work, response time, SLA health, and daily resolutions.
Flexible categories
Shape intake around your product, services, and internal operating model.
Governed admin
Manage roles and taxonomy without weakening customer isolation.
02 / ONE SYSTEM, FOUR VIEWS
Each role sees the work
at the right altitude.
01Customer
Report an issue, set impact, and follow a private conversation through resolution.
02Support agent
Work a priority-first queue, claim requests, reply, and leave internal notes.
03Support manager
Watch SLA exposure, response performance, throughput, and team workload.
04Administrator
Control roles, categories, identity integration, and workspace policy.
SECURITY IS THE FOUNDATION
Bring your identity.
Keep your data.
Better Auth owns the application session and connects natively to enterprise OIDC providers such as Keycloak. The Go API trusts only short-lived Better Auth JWTs, while role checks and customer boundaries are enforced at every protected route.
- Standards-based OIDC and PKCE
- Typed Next.js and Go boundaries
- PostgreSQL with GORM AutoMigrate
- Docker-first, self-hostable architecture
identity Keycloak / OIDC ↓ session Better Auth ↓ signed JWT service Go API + role policy ↓ data PostgreSQL
READY WHEN YOUR QUEUE IS.